Memorial Hall Library

Making conflict work, harnessing the power of disagreement, Peter T. Coleman and Robert Ferguson

eng

Includes bibliographical references and index

index present

non fiction

Making conflict work

bibliography

867078135

Peter T. Coleman and Robert Ferguson

harnessing the power of disagreement

"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"--, Provided by publisher

The nature of conflict and power -- Power-conflict traps -- Conflict intelligence -- Pragmatic benevolence -- Cultivated support -- Constructive dominance -- Strategic appeasement -- Selective autonomy -- Effective adaptivity -- Principled rebellion