Exceptional service, exceptional profit, the secrets of building a five-star customer service organization, Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
Label
Exceptional service, exceptional profit, the secrets of building a five-star customer service organization, Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
Isbn
9780814415382
Lccn
2009031674
Physical Description
xvi, 170 pages, 24 cm.
System control number
(Sirsi) 1265030(OCoLC)429634794
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