Coverart for item
The Resource Effective difficult conversations : a step-by-step guide, Catherine B. Soehner and Ann Darling

Effective difficult conversations : a step-by-step guide, Catherine B. Soehner and Ann Darling

Label
Effective difficult conversations : a step-by-step guide
Title
Effective difficult conversations
Title remainder
a step-by-step guide
Statement of responsibility
Catherine B. Soehner and Ann Darling
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to: avoid unnecessary complications or confrontations down the line; prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues; diffuse volatile emotions by maintaining a calm, measured approach; and follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace"--Publisher's website
Cataloging source
DLC
http://library.link/vocab/creatorName
Soehner, Catherine
Dewey number
023/.9
Illustrations
illustrations
Index
index present
LC call number
Z682.35.C66
LC item number
S64 2017
Literary form
non fiction
Nature of contents
  • bibliography
  • handbooks
http://library.link/vocab/relatedWorkOrContributorName
Darling, Ann
http://library.link/vocab/subjectName
  • Library personnel management
  • Conflict management
  • Communication in library administration
  • Business communication
  • Interpersonal communication
  • Business communication
  • Communication in library administration
  • Conflict management
  • Interpersonal communication
  • Library personnel management
Label
Effective difficult conversations : a step-by-step guide, Catherine B. Soehner and Ann Darling
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 103-104) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Difficult Conversations Defined -- Getting Clear -- Gathering Resources -- Clarifying the Message -- During the Conversation -- You're Not Finished until You Write It Up -- Keep up the Good Work -- Coworkers -- A Brief Note about Change Management -- Managing Up : How to Have Difficult Conversations with Your Boss
Control code
ocn962068547
Dimensions
23 cm
Extent
xiv, 111 pages
Isbn
9780838914953
Isbn Type
(softcover : alk. paper)
Lccn
2016038069
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)962068547
Label
Effective difficult conversations : a step-by-step guide, Catherine B. Soehner and Ann Darling
Publication
Bibliography note
Includes bibliographical references (pages 103-104) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Difficult Conversations Defined -- Getting Clear -- Gathering Resources -- Clarifying the Message -- During the Conversation -- You're Not Finished until You Write It Up -- Keep up the Good Work -- Coworkers -- A Brief Note about Change Management -- Managing Up : How to Have Difficult Conversations with Your Boss
Control code
ocn962068547
Dimensions
23 cm
Extent
xiv, 111 pages
Isbn
9780838914953
Isbn Type
(softcover : alk. paper)
Lccn
2016038069
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)962068547

Library Locations

    • Memorial Hall Library (Andover)Borrow it
      2 North Main Street, Andover, MA, 01810, US
      42.6568333 -71.141443
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